Career Objective

I am seeking a position that will allow me to use my managerial, customer service, relationship building and analytical skills as I build a career with a strong local company.  I will consider a diverse range of positions that will allow me to contribute to the success of my employer.

Sales & Marketing

• Managed relationship with Cavalier’s top 200 business customers in the Mid-Atlantic Region.
• Developed a strong business referral network utilizing personal and business contacts.
• Created an Internet based networking group to provide members with qualified sales leads.
• Marketed and sold voice and data communications services to Delaware Valley businesses.
  

Management

• Mentored newly hired account executives as they learned the telecommunications business.
• Hired and trained employees for varied roles in food service and inbound call center positions including customer service, catalog order taking, healthcare and financial services.
• Managed a diverse group of inbound call center representatives.  Responsibilities included scheduling in a 24/7 environment, professional development, payroll reconciliation, client program development and training, data entry and staffing for television and radio responses.

Customer Service & Relationship Building

• Built solid relationships with Delaware Valley businesses while selling voice and data communications services as an alternative to Verizon and other incumbent carriers.
• Analyzed service and billing issues and worked with customers to reach positive resolution.
• Utilized my written and oral communications skills to keep customers informed of changes and service enhancements, ensuring they felt that they were valued as customers.

Work History

• Telecommunications Sales: Adelphia, C&W, Conectiv/Cavalier, Nextlink/XO, 1996 - 2005
• General Manager: Brickhouse Restaurant, 1995 - 1996
• Inbound Supervisor: Inter-Media Marketing, 1992 - 1995
• LOMS Clerk: Bell Atlantic, 1991 (Summer Hire)
• Assistant Manager/Treasurer: Jimmy John’s Inc., 1983 - 1990

Education

• Widener University: Completed 42 of 60 credits needed to achieve a Bachelor of Science in Business Management prior to relocating with Inter-Media Marketing to Columbia, SC.
• Delaware County Community College: Earned an Associates Degree in Business Administration.  Graduated with honors with a 3.47 cumulative GPA.

Computer Skills and Proficiencies

• MS Office (including Outlook, Word, Excel & PowerPoint), Windows, Internet research and prospecting utilizing Netscape and Internet Explorer, basic web design and publishing.